Contact Us

The Palome team is here to help with any of your queries and questions

Contact Form

Please fill in this form to send us a message. Our Client Service advisors will respond to your query as soon as possible.

Customer Support Hours

Monday to Friday, 9:00am to 6:00pm GMT, excluding weekends and UK bank holidays.Please note that our Customer Experience team is closed on all UK bank holidays, including:

  • New Year's Day
  • Good Friday
  • Easter Monday
  • Early May Bank Holiday
  • Spring Bank Holiday
  • Summer Bank Holiday
  • Christmas Day
  • Boxing Day (or substitute days where applicable)

We aim to respond to all enquiries as quickly as possible during our opening hours.