ORIGINS
Our Creative Director's Story
OUR MATERIALS & HOW WE MAKE THEM
What we stand for
OUR FABRICS
Quality products made with care
FAQs
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At the moment, our collections are currently only available online, where each piece is thoughtfully presented.
At Palome, we introduce new pieces in small, thoughtful releases every two weeks, usually on Sundays. As quantities are limited, pieces can sell out quickly. You’re welcome to join the waitlist for early access, or select “Alert me” on any sold-out item to be notified when it’s back.
You’ll find helpful size guidance just above the “Add to Basket” button on each product page, including notes on whether a piece is generous or small.
If you’d like a more personal recommendation, you’re always welcome to reach out to us athello@palome.com
Our Palome e-gift cards are a thoughtful way to offer something truly personal. Delivered instantly by email, they can be sent directly to your recipient, to yourself, or printed to gift in person. Each card is valid for one year and can be used online at palome.com, alone or alongside other payment methods. Gift cards are non-refundable and cannot be exchanged for cash. If an item purchased with a gift card is returned, the amount will be credited back to the same card for future use. For full details, please refer to our Terms & Conditions.
You’re always welcome to explore our accessories collection for a wider selection of gifts.
We accept a range of secure payment methods, including Mastercard, Visa, Maestro and Discover. You can also choose to pay with Apple Pay, Google Pay, Shop Pay or PayPal for a seamless checkout experience.
You’re welcome to place an order as a guest, but creating an account makes everything feel more seamless. You can register using the same email address used at checkout. Your past orders will appear automatically once set up.
Registering with our site allows you to:
- Easily track and manage your returns and orders
- Get early access to new drops and limited-edition collections
- Keep all your order history and preferences in one place
- Receive surprise gifts based on your order history
If you need any help, we’re always here at hello@palome.com.
You’ll receive a confirmation email shortly after placing your order, followed by a second email with tracking details once your order has been fulfilled.
If you have an account, you can also track your order anytime:
- Go to My Account
- Open My Orders
- Select Track my order
If you need any help, feel free to reach out to us at hello@palome.com.
Standard shipping is available at £5.99, with delivery typically within 3 business days.
Once an order has been fulfilled, it cannot be changed or cancelled. In this case, our Terms & Conditions will apply.
At the moment, Palome delivers within the UK, Japan and Saudi Arabia only. Delivery times can occasionally be affected by public holidays or unforeseen delays.
Once your order has been passed to our carrier, it is in their care. If any questions arise, we’re always here at hello@palome.com.
We do our best to dispatch orders promptly during the festive period, with closures on 25 and 26 December.
Delivery options remain the same, with Standard delivery (3 business days) and complimentary delivery over £120.
Due to higher demand, we recommend placing orders early. Orders placed after 24 December will be dispatched from 27 December.
Extended returns For added ease, orders placed between 26 November and 24 December come with a 45-day return window.
Returns can be made within 28 days of receiving your order. Items should be in their original condition, with all labels attached aligned with our Terms & Conditions. The first return is free , the second at your own cost. To create your return, simply log into your account, go to My Orders, and follow the return steps. Your label and QR code will be generated shortly after.
If you received a Gift, simply reach out to us at hello@palome.com and we’ll take care of everything for you. We can verify the order using the sender’s name or postcode and guide you through the next steps with ease and offer you a gift card as refund.
Once ready, drop your parcel at your nearest ParcelShop.
If you’re returning a full order, please include any gift items.
Once your return arrives at our studio, each piece is carefully inspected to ensure it meets our resale standards.
Please allow up to 14 working days for your return to be received, processed, and refunded. We truly appreciate your patience while we take care of this for you.
For any assistance, feel free to contact us at hello@palome.com.
Yes, we now offer exchanges. One free exchange is available per order, making it easier to find the right fit or style for you. Items can be exchanged or returned within 28 days, provided they are unworn and sent back with all labels and accessories, in line with our Terms & Conditions. If you need any help with sizing or recommendations before placing your exchange, our team is always happy to help at hello@palome.com.
If your item arrives in less than perfect condition, you’re welcome to return it through our returns portal by selecting the relevant reason, or simply reach out to us and we’ll be happy to assist.
If the item has been worn, please contact us at hello@palome.com with photos and your order number so we can review this for you.
We’ll make sure this is resolved as smoothly as possible.
From time to time, we include thoughtful gifts with our orders. If you believe you’ve received an item in error, please contact us at hello@palome.com.
Sharing your order number and a few photos of the item and packaging will help us review this quickly. We’ll make sure this is resolved for you.