We don’t have a physical boutique at the moment, but all of our collections are delicately assembled online. One day soon, we hope to welcome you into a space where you can experience Palome pieces in person.

To find out if your favourite piece runs large or small, you can check our size suggestions above the "Add to Basket" button on our site. You'll also find detailed size guides from other customers in our product reviews. If you need styling or sizing advice or just want to say hello you can find us at hello@palome.com

We're sorry that your product is no longer available. Lots of our products come in small batches but we're adding new partner studios all the time. If you press 'Alert Me' on the page of the sold out product you like, we'll reach out when its back in stock.

Our Founder spent more than fifteen years working in luxury fashion where she created our very strange pricing model. We create timeless designs and produce in small batches during premium studio downtime. Most brands will only spend 1/4 of the price you pay on the actual product. All the money they spend on marketing, celebrity endorsement, retail spaces, product disposal, discounting, storing wasted inventory, high returns and seasonal promotions we spend on making high quality materials available at low prices.

Because we produce in small batches, we hope you only choose pieces that truly speak to you. If you’re unsure please leave it for someone who will love it whole heartedly. And if a parcel arrives that isn’t quite right - but is still in perfect condition - please consider gifting it to a friend. By keeping our returns rare and thoughtful, we maintain the highest quality in every stitch while keeping our prices approachable.

We work with premium studios all over the world. Our initial partners were shaped by our founder's fifteen years of working in luxury fashion. Our focus is on finding high quality, sustainably sourced silk, cashmere, cotton, wool and linens. If you run a premium certified studio with excess capacity, please reach out and say hello.

Most of our products are made from premium materials you wouldn't expect to find at our prices: Mongolian cashmere, European Linen, Mulberry Silk, Organic cotton, Italian and Japanese denims .... Our materials decisions are often shaped by the excess opportunities we find in our partner studios.

Our products are designed by our team in Paris and London.

We only partner with studios who have a commitment to responsible production. This means paying workers fairly and doing their best to produce in a way that reduces damage to the environment. We only work with studio partners who are certified by the Business Social Compliance Initiative (BSCI) and Worldwide Responsible Accredited Production (WRAP).

Our manufacturing and materials partners are based all over the world - with an emphasis on local materials production wherever possible. Our focus is on working with partners who have excess materials and production capacity. Our clothes should last longer because our material quality to value pricing is unmatched.

• More than 80% of the materials used in all our collections are eco-friendly
• Premium cashmere, silk, organic cotton, certified materials and vegetable-tanned leather form most of our collections.
• More than 90% of our cotton is organic or recycled
• More than 50% of our wool is recycled or RWS certified and 100% mule sing-free
• We use Organic Content Standard (OCS) certified cotton.

We are just getting started but our intention is to create a new kind of model for sustainable manufacturing. See our for more details.

Mastercard, Visa, Maestro, Discover and Apple Pay, Google Pay, Shop Pay,Paypal.

If you’ve placed an order but haven’t created a Palome account yet, it’s easy to get started! Simply register here. Using the same email address you used at checkout. Your past orders and items will automatically appear in your account.

Having a Palome account is important because it lets you:

• Easily track and manage your returns and orders
• Get early access to new drops and limited-edition collections
• Keep all your order history and preferences in one place
• Receive surprise gifts based on your order history

Once your order has been placed, you will receive a confirmation email at the email address linked to your Palome account. You can also track your order via the email we send you once your order has been fulfilled.

To track your order:

1. Go to My Account.
2. Click on My Orders
3. Click on Track my order
   • Enter your Order Number and contact to track your Order
   • Or Enter your tracking number and contact to track your Order

If you have difficulties locating your order of just wanted to say hello, please contact us on hello@palome.com.

We offer free standard shipping for orders that exceed £120 (and you can have express shipping for an extra £2).

For orders under £120 we offer standard and express shipping

• Standard shipping £3.99 GBP - 3-4 business day
• Express shipping £5.99 GBP - 1-2 business day

Once an order has been fulfilled, it cannot be cancelled or edited. If your order has already been processed, you'll be covered under our Return Policy (see details Return Policy page) Our limited batch production means that Palome currently only ships to the UK. Yes, France is next.

Not yet. Our limited batch production means that Palome currently only ships to the UK. But we're working on it.

Our products are sourced from studio partners across the world but all orders ship from the UK.

Standard Shipping: Most orders with standard shipping arrive within 2-3 business days after they’re dispatched.
Express Shipping: Need it faster? Expedited shipping takes 1–2 business days from dispatch.
We prepare your order as soon as we receive it, and most orders are on their way within 1 business day. Delivery times can sometimes be affected by things outside our control, like Public Holidays, Black Friday, strikes, or other unexpected delays.
A quick note: once your order is with our carrier (DPD), its journey is out of our hands, but they have been an incredible partner so far so we trust it will reach you safely. If any issues arise along the way, please let us know, and we’ll be happy to assist you.
Exceptions
Due to logistical constraints, we are currently unable to offer express shipping to the following regions:

• Northern Ireland
• Channel Islands & Scilly Isles
• Isle of Man (IOM)
• Isle of Wight (IOW)
• Scottish Highlands & Islands
• England/Scotland Border regions
• Scottish Lowlands

If you’re unsure whether your area is affected, please contact our team at hello@palome.com for confirmation.

If your order has not yet been shipped, please contact us at hello@palome.com as soon as possible - we’ll do our best to assist you.
If your order has already been shipped, unfortunately, we’re unable to make any changes to the shipping method due to our automated processing systems.

Before placing your order, you can change the shipping address directly in your shopping cart.

If you notice a mistake after placing your order, please contact hello@palome.com with your order confirmation number and the correct address. We’ll do our best to update it before your order ships.
Please note: it is the customer’s responsibility to provide the correct shipping address. We’ll always help as much as we can, but if the order has already been delivered, you may need to contact the carrier directly to see if they can reroute or retrieve it for you.

If you’ve received an email confirming that your parcel has been returned to our warehouse, we will automatically process a refund within 7 working days of receiving the returned item(s).

If you still wish to receive the item, we recommend placing a new order on our website.

For your convenience, all our deliveries are handled by DPD. We highly recommend subscribing to their service emails and checking their app to receive the earliest notifications about your parcel’s journey.

For any special circumstances or further assistance, please reach out to our customer care team at hello@palome.com - we’re always here to help.

Your order may have been split into multiple shipments. You can check the delivery status of each item by:

• Logging into your account at palome.com. If you haven’t created a Palome account yet, simply register here using the same email address you used at checkout. Once registered, your past orders and items will automatically appear in your account.
• Reviewing your Order Details under My Orders
• Or checking your order confirmation email, which will indicate if items are being delivered separately

If you’ve reviewed this and are still missing items, please contact us at hello@palome.com — our customer care team will be happy to investigate and assist you further.

Returning clothes causes incredible waste and inflates costs. Many of our items are produced in very small batches so if you're ever not sure about any item please leave it for somebody else to buy who is. Keeping our p

Each month, those customers with a 0% return rate are entered into a prize draw to attend our next team dinner. At the end of the year, all those who've maintained a 0% return rate can claim an exclusive thank you gift.

You have 28 days from receiving your order to return items to us. Items must be returned in their original, unworn, unwashed and meet our resale standards condition, with all accessories and labels attached. If you are returning an entire order, any gift items must also be returned.

At Palome, we are mindful of the impact of returns. Returning clothes generates significant waste, and keeping our prices fair while using the highest-quality materials is only possible because our members return clothing at less than a quarter of the rate of most womenswear brands. We love to celebrate our mindful members:

• Each month, customers with a 0% return rate are entered into a prize draw to attend our next team dinner.
• At the end of the year, members who maintain a 0% return rate can claim an exclusive thank-you gift.

How to Make a Return:

1. Log into Your Account If you haven’t created a Palome account yet, register here (https://palome.com/account/register) using the same email address you used at checkout. Your past orders and items will automatically appear.
   • Go to palome.com and log into your account
   • Navigate to My Orders and select the order you’d like to return
   • Click Returns and follow the on-screen instructions
2. Submit Your Return
   • Select your return reason(s), confirm your selections, and submit the request
3. Receive Your Return Label
   • A return label will be generated after submission
   • Please allow 3–5 seconds for the label to appear — do not close the window immediately.
   • If the label does not appear or shows an error, allow up to 15 minutes for the system to create the label and email it to you
4. Return Your Parcel
   • Drop off your parcel at your nearest ParcelShop with the return label securely attached
   • The return label is valid for 15 days from creation. Please ensure your return is sent within this timeframe
   • If possible, reuse the original packaging to help reduce waste

Important Notes:

• If you are returning the entire order, any gift items must also be returned
• The portal for returns automatically closes after 28 days. We cannot reopen it for late returns.
• Items returned after this period must still meet our resale standards, but we cannot guarantee processing if the portal is closed.

If you have any questions or need assistance, our customer care team is always happy to help — just reach out at hello@palome.com.

At the moment, our system doesn’t allow exchanges. If you’d like a different size or item, we recommend returning your purchase for a refund (within 28 days of delivery) and placing a new order.

Please ensure items are returned in their original, unworn, and unwashed condition, with all accessories and labels attached.

We’re always happy to help if you need guidance with sizing or placing your new order.

Once your return parcel arrives at our studio, each item is carefully inspected to ensure it meets our resale standards. We appreciate your patience, as this process takes a little time.

• Please allow up to 15 working days for your return to be received, processed, and refunded.
• You will receive an email confirmation as soon as your refund has been issued.
• If you haven’t received an update after 15 working days, please don’t hesitate to contact us at hello@palome.com - we’ll be happy to assist.

To be eligible for a refund, all returned items must meet the following conditions:

• Items must be in their original, unworn and unwashed condition
• All tags, labels, and accessories must be attached, including any spare buttons provided
• Items must be free from strong odours (e.g. perfume or smoke)
• Items must be clean and free from excessive hair, dust, or dirt

We personally inspect each return to ensure it meets our re-sell standards. If your item does not pass the quality check:

• We will not be able to issue a refund
• The item will be sent back to you
• A £3.99 return delivery fee will apply

Please ensure all returned items are in suitable condition before sending them back. If you’re unsure, feel free to contact us at hello@palome.com.

You can always send the return item with the method you prefer. If you have decided to send it yourself, please follow the following instructions

1. Download the return form.
2. Send the parcel to the following address and slip the attached form into the parcel
3. Send an email notice with your return form to our customer service. Your tracking number should be included. Without a tracking number, our studio will not able to identify your return. It may take a longer time to proceed with your request.

If you’ve just received the item: Please return the item directly through our returns portal and select "The item arrived damaged or not in perfect condition" as your return reason. Here’s how: Log into Your Account

• Visit palome.com and log in. If you haven’t created a Palome account yet, simply register here using the same email address you used at checkout. Once registered, your past orders and items will automatically appear in your account.
• Go to My Orders and select the relevant order
• Click Returns and follow the instructions

Submit Your Return

• Select your return reason, confirm your selections, and submit the request

Get Your Return Label

• A return label will be generated after submission

Return the Item

• Drop off your parcel at your nearest ParcelShop with the label securely attached
• The return label is valid for 15 days from creation. Please ensure your return is sent within this timeframe
• If possible, reuse the original packaging to reduce waste

If you’ve already worn the item: Please contact our customer service team at hello@palome.com. Be sure to include:

• Photos of the package and what you received
• Photos of the item with the tag/barcode showing
• Photos showing the fault
• Your order number

Our design team will carefully assess the item to understand the issue. Once confirmed, we’ll provide you with a return label so you can send the item back to our warehouse.

We sometimes include free gifts in our packages. If you’ve received an item you weren’t expecting and believe it was sent in error, please contact our customer service team at hello@palome.com.

When reaching out, kindly include the following:

• Photos of the package and what you received
• Photos of the wrong item/or size with the tag/barcode showing
• Your order number

Our team will review the information and assist you promptly.